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SMRT Implements Motorola RFID to Improve Processes and Introduce Cost Savings
Motorola Case Study

Customer:As Singapore’s leading multi-modal public transport service provider, SMRT offers an extensive network of trains, buses and taxis supported by retail hubs located within its stations. With an annual turnover of nearly $895.1 million and total assets worth more than S$1.5 billion, SMRT constantly strives to ensure an efficiently-run and profitable business that meets all regulatory requirements by seeking new ways to improve both its top-line and bottom-line. The implementation of the SMRT Radio Frequency Identification (RFID ) Warehouse Management System has helped to trim its bottom-line.

It is no mean feat to manage nine warehouses and workshops filled with over 80,000 items. This entails ensuring that they are sufficiently stocked to handle all maintenance demands, managing the shelf-life of the stocks and making timely deliveries to different vehicle workshops across Singapore.

In contrast, SMRT’s previous paper-based system of manual data entry was a laborious process that was prone to human error. Not only was it time-consuming to locate the right item, but also challenging to implement the just-in-time concept due to a time-lag in getting updated information.

Solution:SMRT approached the challenge first by carrying out a business process review, where the IT department sat down with key business users to study the existing processes. The review found that users were spending too much time on paperwork and locating the right items, with many steps that could be eliminated through automation.

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