Improve customer safety and satisfaction . When officials atMcCarranInternationalAirportmade thecommitment to improve customer safety and satisfaction, they knew it was going to be an extremely difficult task to identify and implement the optimal solution in just months. Baggage processing procedures were quickly identified as a significant concern and a primary element in need of an immediate and pervasive overhaul.
RFID baggage tagging system.McCarranInternationalAirportand Motorola set out to create an efficient, cost-effective and accurate baggage tracking system to support the TSA objective of screening all passenger baggage. Together, the team developed a new process to automatically track all passenger bags through inline explosive detection and screening equipment, ensuring safe passage for the airport’s millions of customers each year.
Increased customer satisfaction and a more efficient ordering process. Today,McCarranInternationalAirportis serving more passengers than ever, more efficiently and quickly. Despite the ever-growing airport traffic, officials are pleased to report a continuous and significant increase in passenger satisfaction. The new RFID baggage handling and tracking system helped reduce operating costs while it provided an effective system for enhancing passenger security.