It’s "rush hour” at Memphis International Airport (MEM). Soon after a plane touches down, passengers are jostling through the gates, carry on luggage in tow and cell phones pressed to ears, rushing off to their connecting flights. As travelers brush past, airport personnel strive to help passengers who need information or have special needs. The scene is being repeated throughout MemphisInternationalAirport, which is unusual in that approximately one third of all daily flights take off or land within a 70- to 90-minute period.
Automation is the answer for DGS to meet its extreme efficiency requirements. After trying handheld radios, PDAs and cell phones over the years, DGS stays ahead of schedule for passenger processing by using mobile computers with advanced 2Dbarcode readers and wireless communication capabilities that save time and money.
In this environment, the reliability of the scanning is what enables us to provide excellent customer service,” said Farmakis. "Wheelchair service is a very personal service. The agent is standing right there with the passenger. There is a huge difference between pushing the scan button and hearing that beep right away, compared to having to try to take a picture of a bar code with the device like we used to. Now the passengers are happier, and the agents are more efficient.”