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TEKLYNX - Owens Corning

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TEKLYNX - Owens Corning
2014

AIM 2014 AIDC (Non RFID) Case Study Competition Participant

The Business and Technical Challenge
A global manufacturer of building materials and composites since 1938, Owens
Corning has over 15,000 employees and 65 plants across the world. Specific labels
are required for all of the products manufactured by the company, which include
roofing shingles and PINK insulation along with fiberglass composites for
numerous industries. The information on each label varies according to the product
and the specifications for each customer’s receiving system. With a company-wide
focus on delivering high-quality products and services to customers around the
world, Owens Corning was seeking a labeling solution that would improve their
customer workflows.

Owens Corning’s existing process required intensive custom development to SAP so
labels could be generated from the system. The process had limited flexibility and the
company was unable to quickly adapt to customer requests for label format or content
modifications. Owens Corning’s IT staff spent inordinate amounts of time updating
SAP’s code to address label template changes or configure a new printer. In addition,
users were printing local versions of label templates directly from CODESOFT,
which resulted in variance between labels generated from different plants.

"We were completely tied to the types of labels that were coded in our system, and had
no way to address change requests from customers,” said John Butler, Information
Systems Professional. "As RFID and 2D barcodes became more and more popular, we
started looking for a more flexible labeling solution.”

The Solution
As Owens Corning started researching labeling solutions, the team outlined their key
requirements and desired functionality and began comparing options with their reseller,
Lowry Computer Products. "When we went down the list and did the math, TEKLYNX
came out on top,” Butler said. "They have the most complete breadth of functionality and
are consistently providing patches and upgrades.”
 
Lowry’s experienced Professional Services group and the TEKLYNX sales team worked together to determine an ideal solution. Owens Corning ultimately chose to leverage an existing custom CODESOFT user interface by adding on SENTINEL and LABEL ARCHIVE.
 
TEKLYNX supported Owens Corning through their intensive testing process, which helped the company determine where they could see the biggest initial impact with the software. The IT team worked through different hardware and front-end system configurations during testing, which helped the deployment process run smoothly.Their first project involved an SAP upgrade roll out that affected multiple plants. A TEKLYNX engineer was onsite for the first two installations. After two days of on-site training during the second installation, Owens Corning’s staff was fully trained and able to install the software, design label formats, configure printers and produce final labels on their own.



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