NiceLabel - Domtar
AIM 2015 AIDC (Non RFID) Case Study Competition Participant
The Business and Technical Challenge
Domtar’s main business objective was to modernize legacy
systems to deliver consistent labeling and improve customer service.
Domtar’s manufacturing and sales systems weren’t integrated
for label processing. Customers would request that specific
information that was critical to their business be included on
the label. This information was captured in the sales system
while labels were printed from the manufacturing system.
Because there was no integration between the two systems,
customer labels were manually maintained and potentially
could be inconsistent. Domtar needed a consistent way to
ensure critical customer information appeared on the label.
Each of Domtar’s disparate manufacturing systems produced
its own label formats. When customers received
product from two different locations, they would have
different labels. Domtar elected to centrally manage labels
with a variety of mill systems publishing print requests.
They also needed to centrally manage the development
of the templates and have a mechanism to easily deploy
changes to multiple locations.
Speed and agility are important components in Domtar’s
supply chain. The Domtar mills set strict Service Level
Agreements (SLAs). Labels needed to be produced on
automated machinery in less than 15 seconds. A Wide Area
Network (WAN) outage would be crippling to production
so Domtar needed to ensure label printing software was
centrally hosted and also available locally at each site.
Domtar created business rules within the NiceLabel solution
to integrate its MES and sales systems to take input of label
data in a variety of formats. Customer label request information
from the sales systems is now available in the MES systems.
Domtar can easily and efficiently print labels when a roll
or skid is produced. Labels are printed as the product moves
on the conveyor and robotics are used to apply the labels.